Frequently Asked Questions

How Long will it take to recieve my order?

Original art work and sketches- Uk based orders may take between 1-2weeks, and approximately 2-4 weeks for international orders. I aim to send them out as soon as possible.

Prints - UK-based orders typically take 2-4 weeks, while international orders usually take around 2-5 weeks, as they are printed to order. I aim to send them out as soon as possible.

Shipping is free to the UK, Europe, and the USA. Please note that upon receipt of the artwork, customers may be subject to customs charges, which are the responsibility of the purchaser. Prints are shipped via Royal Mail. - Original paintings are shipped with Pack and Send.

If your location is not listed among the shipping options, please get in touch with us to discuss alternative shipping arrangements. We’re happy to work with you to find the best solution.

Do you accept returns?

If you have any problems with your order please feel free to contact me at emmajanearts@gmail.com

Customs charges?

Customers ordering from outside the UK may be asked to pay customs duties/taxes upon delivery. This is the customers responsibility and by purchasing you are agreeing to pay these additional charges.